I have been around for a long time and seen this nice and supportive site gone moneyprinter for the firm who owns this.
Most recent case that I noticed happened to CaroleHumphreys (
carolehumphreys.deviantart.com… ). She bought this 'Core Membership' for full year, but it turns out that SOME thing happened in DA side and she never got what she paid for. Yes, She waited for a while, opened helldesk ticket, but more or less was brushed off with claims, that her money is refunded + she got 1 month free membership.
Thing is, She paid the membership on her debit card (not credit card or via points/paypal) She can't have her money back through credit firms / paypal. Her bank says, that payment was sented and received in the other end. She have bank statements from this. DA have given just claims (not proofs) that refund is sented. Her bank statements also says, NO REFUNDS!
So, I noticed that my membership is over within 5 months and I will not support this kind of scamming ..I will not renew my membership in here. Their poor customer service is beyond lowest that I have heard for some time and I ask you there to look into her side of the story. Take your time when reading it.
Yes, amount of money isn't that big, but I wouldn't give even one cent to firm that is runned as poorly as DA is nowdays. We, clients who have paid for membership are treated like milking cows, leeched our money with grand theft automatic billing and when something like this happens.. error in accounts.. they brush the claims under the rug and forget it.
Go into her page, read her story and if you think that DA isn't fair.. MAKE A NOICE!! Write a journal, lets use the power that many voices have and if you like to join into my line, Not paying for this anymore.. I will thank you. DA might not, but at this point.. We need to make a noice to make them to give what they owe to Carole..
Little side note: After DA suddenly changed "Premium memberhip" to be.. "Core membership", I have seen more and more this kind of events to happen. It's like old crew who build this and knew what people wants/needs, was pushed out and new greedy people wanna make fast buck with this.
What ever you might do, go and show your support for Carole. She have been here 12 years now, true veteran and wonderful artist (!) and now even DA is biting her hand. That makes me angry.
Deko
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